Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last Updated: March 15, 2025
Effective Date: March 15, 2025

Overview

prismalucentora ("we," "us," or "our") operates the prismalucentora.sbs website and provides cost management and financial services to individuals and businesses across Australia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you disagree with any part of this policy, please do not use our website or services.

Information We Collect

Personal Information

We may collect several types of personal information from you, including:

Contact Information: Your name, email address, phone number, and postal address when you register for our services or contact us.

Financial Information: Banking details, payment information, and financial data necessary to provide our cost management services.

Business Information: Company name, business registration details, and other professional information relevant to our services.

Account Information: Username, password, and other credentials used to access your account.

Technical Information

When you visit our website, we automatically collect certain technical information:

Device Information: IP address, browser type, operating system, and device identifiers.

Usage Data: Pages visited, time spent on site, referral sources, and interaction patterns.

Location Data: General geographic location based on IP address for compliance and service optimization.

How We Use Your Information

Primary Uses

We use your personal information for the following purposes:

Service Delivery: To provide our cost management and financial services, including account setup, transaction processing, and ongoing support.

Communication: To respond to your inquiries, provide customer support, and send important service-related notifications.

Account Management: To create and maintain your account, verify your identity, and ensure secure access to our services.

Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including anti-money laundering and know-your-customer requirements.

Secondary Uses

With your consent, we may also use your information for:

Service Improvement: To analyze usage patterns and improve our website and services.

Marketing Communications: To send you information about new features, services, and educational content related to cost management.

Research and Analytics: To conduct market research and analyze trends in financial services.

Information Sharing and Disclosure

When We Share Information

We may share your personal information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in delivering our services, such as payment processors, cloud storage providers, and customer support platforms.

Legal Requirements: When required by law, regulation, or legal process, including court orders and government requests.

Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, subject to confidentiality agreements.

With Your Consent: When you have explicitly agreed to the sharing of your information for specific purposes.

Important: We never sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

Security Measures

We implement comprehensive security measures to protect your personal information:

Encryption: All data transmission is protected using SSL/TLS encryption, and sensitive data is encrypted at rest.

Access Controls: Strict access controls ensure that only authorized personnel can access your personal information on a need-to-know basis.

Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.

Staff Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

Your Privacy Rights

Australian Privacy Principles

Under Australian privacy laws, you have several rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can request correction of any inaccurate or incomplete personal information.

Erasure: In certain circumstances, you can request deletion of your personal information.

Portability: You can request a copy of your personal information in a structured, commonly used format.

Objection: You can object to certain uses of your personal information, including direct marketing.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days. Some requests may require verification of your identity to protect your privacy and security.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations. Specific retention periods include:

Account Information: Retained for the duration of your account plus 7 years after closure for legal compliance.

Transaction Records: Retained for 7 years as required by Australian financial regulations.

Marketing Communications: Retained until you unsubscribe or withdraw consent.

Website Analytics: Typically retained for 26 months for performance analysis.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal procedures.

International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place to protect your privacy rights. This may include:

Transferring data only to countries with adequate privacy protections as recognized by Australian law.

Implementing contractual protections that require overseas recipients to handle your information in accordance with Australian privacy standards.

Obtaining your consent for specific overseas transfers where required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website usage. We use the following types of cookies:

Essential Cookies: Required for website functionality and security.

Performance Cookies: Help us understand how visitors interact with our website.

Functional Cookies: Enable enhanced functionality and personalization.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new effective date.

Sending you an email notification if you have an account with us.

Displaying a prominent notice on our website.

Your continued use of our services after any changes take effect constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Address: 758/585 Little Collins St, Melbourne VIC 3000, Australia

Phone: +61 755 312 636

Email: info@prismalucentora.sbs

Privacy Officer: privacy@prismalucentora.sbs